![]() ![]() ![]() Improvement of voice training topics should include: Some 20 percent indicated that they would like further information or training to improve their vocal performance at work and also indicated that their voice quality had an impact on their performance at work. Finding it an effort or tiring to speak on the telephone (38 per cent). Failure to be heard when talking on the telephone (41 per cent)ĥ. The voice sounding creaky and dry (43 per cent)Ĥ. Coughing or clearing the throat (43 per cent)ģ. Difficulty talking against background noise (60 per cent)Ģ. The call agents reported various types of voice misuse, including:ġ. ![]()
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